The Court Services and Offender Supervision Agency (CSOSA) was created by the National Capital Revitalization and Self-Government Improvement Act of 1997 with a mission to increase public safety, prevent crime, reduce recidivism, and support the fair administration of justice in close collaboration with the community. CSOSA provides supervisory and treatment services to over 26,000 individuals on pretrial release, probation and parole in the District of Columbia. In August of 2004, this agency celebrates its third year as an independent federal agency, the newest federal agency other than the Homeland Security Department. CSOSA needed a redesign of their public Web site to better promote the agency’s community involvement and make information easier for visitors to find. As a relatively new agency, the new design needed to be one that would be useful to members of the community, but would also be effective in raising awareness of this agency within other Federal agencies. In addition to the redesign, Fig Leaf also reviewed the manner in which content is posted to the organization’s Web site. In the agency’s current process, there is only one staff member responsible for all updates to the site content. This reliance on one staff member limits the amount of new updates that can be posted to the site based on their schedule. The secondary goals of the redesign initiative were to make the site content easier to update and accessible to more staff.
